Remote Consultation

Remote Consultations with Kim Houston CCAB

Distance is no barrier – remote consultations are conducted throughout the UK and the rest of the world.

Over the years, remote consultations have become increasingly popular with our clients, especially for those clients that live some distance from us, or those that live abroad. CAT-astrophes offers a wide-range of remote consultations, such as Skype, Zoom, WhatsApp, and FaceTime. So whatever your technological ability, we can hopefully find something suitable for you. Kim has conducted remote consultations for many years, with a great deal of success. Please see our testimonials page for some of our success stories.

At CAT-astrophes, we aim to make the consultation process as easy as possible in order to get a speedy resolution to your cat’s issues and get you and your feline friend back on track as quickly as possible. We recognise that people have very busy lives, and as such we conduct daytime, evening and weekend consultations in the hope to accommodate you.

How to Book a Remote Consultation

Please follow the following steps to booking a feline behaviour consultation:

  • If you think your cat has a behaviour problem please email Kim with a brief outline of your cat’s issues.
  • We will then schedule a date in the diary for your behaviour consultation.
  • At this point, you will be sent an in-depth behaviour questionnaire to complete which will provide some important background information and will help in evaluating the cat’s behavioural issues in more depth prior to the consultation.
  • Kim will also require photos or videos to show where the cats eat, sleep, toilet, etc. A basic tour around the cat’s environment will be most helpful for diagnostic purposes.
  • Kim will also ask you to contact your vets directly and ask that you wish to be referred to CAT-astrophes for a behaviour consultation. We will provide you with a vet referral form by email for your vet to complete, or alternatively your vet can contact Kim directly. *Please see here for a veterinary referral form. It is important to consult your vet first to ensure that there are no medical issues that might be causing or contributing to your cat’s behaviour.

Insurance Cover

If your cat is insured you may wish to check your insurance policy as many pet insurance companies will pay for behaviour consultations if carried out by a Certified Clinical Animal Behaviourist (CCAB), or a full member of the APBC.

What's included in a consultation

The consultation includes:

  • Analysis of background information, medical history, and supporting documentation provided by the client
  • A 2-hour Skype consultation
  • An extensive and in-depth Behaviour Modification Plan to move things forward with your cats
  • Liaison with your vet
  • An invoice for your records
  • Completed pet insurance claim form if necessary
  • Six weeks follow-up support via email/telephone

After your consultation

At the end of the consultation, a diagnosis is made and the motivation for the behaviour explained. You will then be emailed a comprehensive Behaviour Modification Plan, normally within 2-3 days of the consultation, which you will be asked to follow. A copy of the report will be sent to your referring veterinary surgeon. We will keep in close contact following the initial consultation and you will be asked to contact Kim each week either by phone or email to discuss progress.

    To arrange a remote consultation please contact Kim or send an email to Once Kim receives the email, she will arrange a mutually convenient time for a consultation, and will then send out all the necessary documentation, including a questionnaire, veterinary referral form, and invoice for payment.

    Please note: Home visits are also available (depending on location), please click here for further information.

    Small Print!

    • All consultations must be pre-paid.
    • CAT-astrophes does not issue refunds for missed appointments.